Shipping Policy
Shipping Policy
We know how much anticipation goes into waiting for your pet’s new favorite piece — here’s what to expect once you place an order.
Processing Time
Most in-stock items are handmade and processed within [insert X] business days before they ship. Custom and made-to-order keepsake pieces may require additional time — estimated timelines are noted on the individual product page. Orders are not processed on weekends or holidays.
Shipping Methods & Costs
We ship via [insert carrier(s), e.g., USPS/UPS]. Shipping costs are calculated at checkout based on your location and the size/weight of your order.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | [X–X business days] | [Calculated at checkout] |
| Expedited | [X–X business days] | [Calculated at checkout] |
(Replace with actual carrier tiers and rates.)
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey home.
Domestic Shipping
We currently ship within the United States. [Add any excluded regions, e.g., PO boxes/APO, if applicable.]
International Shipping
[State clearly whether international shipping is or is not currently offered. If not: “At this time, we only ship within the United States. We hope to offer international shipping soon.”]
Delays
Occasionally, factors outside our control (weather, carrier delays, high-volume seasons) may affect delivery times. We’ll do our best to keep you informed if this happens.
Lost or Damaged Packages
If your order arrives damaged or doesn’t arrive at all, please contact us within [X] days of the expected delivery date at RoyalService@pawlaceusa.com so we can help make it right.
Questions?
Reach out anytime: RoyalService@pawlaceusa.com | 978-898-8762 3400 Cottage Way, Ste G2, Sacramento, CA 95825