FAQ

Frequently Asked Questions

Everything you need to know about ordering, custom clones, shipping, and care — all handcrafted with the same attention we give every piece.

How does the Custom Pet Clone process work?

Upload one clear photo of your pet at checkout. We design a sketch for your approval within 3 days, then hand-craft your keepsake over 2–3 weeks.

How fast do you ship?

In-stock items ship within 1 business day. Custom clone orders ship once your piece is complete, tracked and insured.

What is your return policy?

Standard items may be returned within 30 days, unworn and in original packaging. Custom clones are made to order and are final sale.

How do I find the right size?

Visit our Size Guide for measuring instructions and a full chart for necklaces, dresses, and collars.